Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
1. Notes the outcome of the Customer Service Excellence Standard Reaccreditation which took place during January 2020.
2. Agrees the actions to address the partial compliances and the areas for improvement as outlined in Appendix 3.
3. Acknowledges the Compliance Plus and Areas of Good Practice as detailed in Appendix 4.
Report author: Maureen Oakes
Publication date: 11/09/2020
Date of decision: 10/09/2020
Decided at meeting: 10/09/2020 - Cabinet