Decision details

Customer Service Excellence Standard Reaccreditation

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

           

That Cabinet:

 

1.       Notes the outcome of the Customer Service Excellence Standard Reaccreditation which took place during January 2020.

 

2.       Agrees the actions to address the partial compliances and the areas for improvement as outlined in Appendix 3.

 

3.       Acknowledges the Compliance Plus and Areas of Good Practice as detailed in Appendix 4.

 

 

 

Report author: Maureen Oakes

Publication date: 11/09/2020

Date of decision: 10/09/2020

Decided at meeting: 10/09/2020 - Cabinet

Accompanying Documents: