Decision details

Customer Service Excellence Standard Review June 2021

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Details of the Review and the outcome.




That Cabinet:


1.     Notes the outcome of the Customer Service Excellence Review which took place in June 2021; and


2.     Agrees the actions to address the partial compliances listed in the table in section 1 of the report.

Report author: Maureen Oakes

Publication date: 18/10/2021

Date of decision: 14/10/2021

Decided at meeting: 14/10/2021 - Cabinet

Accompanying Documents: