Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Details of the Review and the
outcome.
Resolved:
That Cabinet:
1. Notes the outcome of the Customer Service Excellence Review which took place in June 2021; and
2. Agrees the actions to address the partial compliances listed in the table in section 1 of the report.
Report author: Maureen Oakes
Publication date: 18/10/2021
Date of decision: 14/10/2021
Decided at meeting: 14/10/2021 - Cabinet
Accompanying Documents: