Decision details

Customer Platform

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


For the approval to spend money on a
new customer platform


That Cabinet:


1.     Supports the implementation of the Microsoft Technology Platform as the Council’s customer platform and as a replacement for the existing Firmstep solution;

2.     Approves the investment of up to £2,000,000, to be funded from the monies set aside for the digital roadmap, for the procurement of an external partner to support the implementation of the Microsoft Technology Platform; and

3.     Authorises the Strategic Director for Resources, in consultation with the Portfolio Holder for Customer and Transformation, to undertake an appropriate procurement process for an implementation partner and authorises the Strategic Director for Resources to enter into all necessary agreements on terms and conditions considered acceptable to him.

Report author: Paul Inman

Publication date: 27/01/2023

Date of decision: 27/01/2023

Decided at meeting: 27/01/2023 - Cabinet

Accompanying Documents: