Decision details

Customer Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Updates to complaints policies




That Cabinet approves the revised Customer Complaints Policy, incorporating the updated Childrens and Adults Social Care Statutory Procedures, as set out in Appendix 1 to the report.

Report author: Nichola Vine

Publication date: 16/02/2024

Date of decision: 15/02/2024

Decided at meeting: 15/02/2024 - Cabinet

Accompanying Documents: