A report summarising the complaints made to the Local Government & Social Care Ombudsman about Warwickshire County Council and decisions made by the Ombudsman in the year 2020/21.
Cabinet Portfolio Holder – Councillor Andy Jenns
In the absence of Councillor Andy Jenns, Councillor Kam Kaur (Portfolio Holder for Economy and Place) introduced this report, explaining that the report presented the Local Government and Social Care Ombudsman’s letter for the financial year 2020/21. The report noted that 50 complaints and enquiries had been received by the Ombudsman in relation to the Council and nine of those were subject to full investigations with an uphold rate of 67%. This was a positive position, and lower than the national average. In respect of the steps taken to address the complaints, the Ombudsman found that the Council had complied with 100% of the agreed remedies but that in four cases, the remedy was implemented late and the Ombudsman had invited the Council to consider how it might make improvements to reduce such delays. Cabinet noted the lessons to be learnt in the report.
That Cabinet notes the annual review and summary of upheld complaints issued by the Local Government and Social Care Ombudsman in the financial year 2020/21.