Issue - meetings

Pensions Administration activity and performance update

Meeting: 13/12/2021 - Staff and Pensions Committee (Item 3)

3 Pensions Administration Activity and Performance Update pdf icon PDF 379 KB

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Victoria Jenks (Pensions Admin Delivery Lead) introduced the report which provided an update on key developments affecting pensions administration and the performance of the Pension Administration Service (PAS).


In response to the Chair, Victoria Jenks advised that, in respect of the response to the McCloud case, the amount of work required to enact a solution was significant but the difference to members’ benefits was comparatively slight.


Chris Norton (Strategy and Commissioning Manager – Treasury, Pension, Audit & Risk) advised that at the time of writing of the report, the Fund had no outstanding Internal Dispute Resolution Procedures (IDRP). However, since then, two IDRPs had been instigated. The Committee would be updated of any significant developments.


In response to Councillor Simpson-Vince, Victoria Jenks advised that plans to launch of the Member Self Service (MSS) platform by 1 April 2022 were on track. The build stage had recently been completed; the test phase would begin in early 2022. Consideration would be given to a phased approach to launch the initiative. There would be an initial ‘soft rollout’ with one employer to test the system which was likely to be operational as early as mid-February 2022.




That the Committee notes the report.