Issue - meetings

A summary of the complaints made to the Local Government & Social Care Ombudsman about Warwickshire County Council and decisions made by the Ombudsman in the year 2021/22.

Cabinet Portfolio Holder – Councillor Andy Jenns

Councillor Andy Jenns (Portfolio Holder for Customer and Transformation) introduced the annual report observing that upheld complaints in Warwickshire in 2021/22 had increased by 8 over the previous year. Whilst it was not easy to be definitive about the reasons for this increase, the pause on complaint investigations as a result of the Covid-19 pandemic was likely to have had an impact.

Responding to comments from Councillor Roodhouse, Councillor Seccombe noted the importance of responding to lessons learnt and Councillor Jenns agreed that, despite the relatively small number, it was important to reflect and learn from the cases where complaints were upheld.

Resolved:

That Cabinet notes the annual review and summary of upheld complaints issued by the Local Government and Social Care Ombudsman in the financial year 2021/22.