Issue - meetings

Pensions Administration Activity and Performance update

Meeting: 11/12/2023 - Staff and Pensions Committee (Item 3)

3 Pensions Administration Activity and Performance Update pdf icon PDF 226 KB

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Vicky Jenks (Pensions Administration Delivery Lead) introduced the report which outlined key developments affecting pensions administration and the performance of the Pensions Administration Service (PAS). She reported that the PAS had continued to promote the Member Self Service (MSS) scheme. She advised that the latest figures showed take up of MSS by active members at 33.9%, for deferred members this was 24.2%, and for pensioners, 29.8%. She advised that the PAS made use of opportunities to promote MSS when circulating bulletins. For example, the recent update to members on the McCloud Remedy included a plug for MSS.


Vicky Jenks provided a summary of Pensions Administration Key Performance Indicators (KPIs), as well as details of Pensioner Payroll KPIs, workloads, breaches, the McCloud Project, and pensions dashboards.


In respect of the McCloud Remedy, the Chair noted that the PAS was now able to process all cases going forward from 1 October 2023 ,and apply the underpin where required, which avoided backlogs. He praised the work that had gone into making this possible.


In response to the Chair, Vicky Jenks advised that pension funds which had adopted MSS earlier than Warwickshire Pension Fund had achieved take up of around 50%. The Fund was close to this level which was positive given that MSS was at an earlier stage. It was not targeted to achieve 100% take up as it was acknowledged that, for a variety of reasons, MSS would not be used by all members. However, continued promotion could see take up of around 50% by the end of 2024 which would be a significant achievement.


Councillor Tromans moved that the recommendation be accepted and was seconded by Councillor Kettle. This was supported unanimously by the Committee. 




That the Staff and Pensions Committee notes the content of the report.