Issue - meetings

Lisa Eglesfield (Pensions Administration Service Manager) introduced the report which outlined key developments affecting pensions administration and the performance of the Pensions Administration Service (PAS). She provided details of take up of the Member Self Service (MSS) initiative, performance against KPIs, workloads across the PAS, breaches, implementation of measures to administer the McCloud remedy, and progress of the Pensions Dashboard project.

In response to Councillor Kettle, Lisa Eglesfield advised that the full year KPI score of 58% for ‘letter detailing transfer in quote’ had resulted from a prolonged ‘hold’ period whilst discount rates were being determined. This meant that requests could not be processed for several months prior to updated factors being communicated to the PAS.

Councillor Hammersley moved that the recommendation be accepted and was seconded by Councillor Tromans. This was supported unanimously by the Committee.

Resolved:

That the Staff and Pensions Committee notes the content of the report.