Issue - meetings

This report summarises the complaints made to the Local Government & Social Care Ombudsman about Warwickshire County Council and decisions made by the Ombudsman in the year 2023/24.

Cabinet Portfolio Holder – Councillor Yousef Dahmash

Councillor Yousef Dahmash (Portfolio Holder for Customer and Transformation) introduced the annual report observing that there were 14 upheld complaints in Warwickshire in 2023/24, giving an upheld rate of 67% which was lower than the national average for county councils (85%).  The LGSCO had also started to measure the rate of upheld decisions per 100,000 residents. For 2023/24, the rate of upheld decisions in relation to Warwickshire was 2.3 per 100,000 residents for Warwickshire, which was low compared to the average for county councils (4.5 per 100,000 residents). The Council was therefore performing well in comparison to local authorities of a similar nature.

Resolved:

That Cabinet notes the annual review and summary of upheld complaints issued by the Local Government and Social Care Ombudsman in the financial year 2023/24.