Issue - meetings

Customer Service Excellence Report

Meeting: 10/09/2020 - Cabinet (Item 8)

8 Customer Service Excellence Standard Reaccreditation pdf icon PDF 209 KB


The Warwickshire County Council Customer Service Excellence Reaccreditation took place over a 4-week period during January this year. This report sets out details of that exercise and its outcome.

Additional documents:


Councillor Kam Kaur stated that this report presented a good news story for Warwickshire. Cabinet was informed that accreditation was an annual occurrence with a further review due in early 2021.




That Cabinet:


1. Notes the outcome of the Customer Service Excellence Standard Reaccreditation which took place during January 2020.


2. Agrees the actions to address the partial compliances and the areas for

improvement as outlined in Appendix 3.


3. Acknowledges the Compliance Plus and Areas of Good Practice as detailed in Appendix 4.