Issue - meetings
Customer Service Excellence Report
Meeting: 10/09/2020 - Cabinet (Item 8)
8 Customer Service Excellence Standard Reaccreditation 
PDF 209 KB
The Warwickshire County Council Customer Service Excellence Reaccreditation took place over a 4-week period during January this year. This report sets out details of that exercise and its outcome.
Additional documents:
- Appendix 1 for Customer Service Excellence Report, item 8
PDF 408 KB
- Appendix 2 for Customer Service Excellence Report, item 8
PDF 155 KB
- Appendix 3 for Customer Service Excellence Report, item 8
PDF 303 KB
- Appendix 4 for Customer Service Excellence Report, item 8
PDF 228 KB
- Background Paper for Customer Service Excellence Report, item 8
PDF 581 KB
- Webcast for Customer Service Excellence Standard Reaccreditation
Minutes:
Councillor Kam Kaur stated that this report presented a good news story for Warwickshire. Cabinet was informed that accreditation was an annual occurrence with a further review due in early 2021.
Resolved:
That Cabinet:
1. Notes the outcome of the Customer Service Excellence Standard Reaccreditation which took place during January 2020.
2. Agrees the actions to address the partial compliances and the areas for
improvement as outlined in Appendix 3.
3. Acknowledges the Compliance Plus and Areas of Good Practice as detailed in Appendix 4.