Issue - meetings
LGSCO Annual Review Letter 2019/20
Meeting: 10/09/2020 - Cabinet (Item 14)
14 Local Government & Social Care Ombudsman - Annual Review and Summary of Upheld Complaints PDF 423 KB
Each year the Local Government and Social Care Ombudsman (LGSCO) produces a review letter which contains a summary of statistics on the complaints made about the Council for the year ended 31 March. This report attaches a copy of the LGSCO’s letter for the year 2019/20 and provides more detail in relation to the themes identified by the upheld cases and action the Council is taking to target key areas.
Additional documents:
- Appendix for LGSCO Annual Review Letter 2019/20, item 14 PDF 150 KB
- Webcast for Local Government & Social Care Ombudsman - Annual Review and Summary of Upheld Complaints
Minutes:
The report was introduced by Councillor Kam Kaur who, as well as summarising its key elements added that the impact of Covid-19 on performance was as yet unknown.
Councillor Izzi Seccombe commended the report and the work of officers.
Resolved:
That Cabinet notes the annual review and summary of
upheld complaints issued by the Local Government and Social Care
Ombudsman for the financial year 2019/20.