Issue - meetings

LGSCO Annual Review Letter 2019/20

Meeting: 10/09/2020 - Cabinet (Item 14)

14 Local Government & Social Care Ombudsman - Annual Review and Summary of Upheld Complaints pdf icon PDF 423 KB

 

Each year the Local Government and Social Care Ombudsman (LGSCO) produces a review letter which contains a summary of statistics on the complaints made about the Council for the year ended 31 March.  This report attaches a copy of the LGSCO’s letter for the year 2019/20 and provides more detail in relation to the themes identified by the upheld cases and action the Council is taking to target key areas.

 

Additional documents:

Minutes:

The report was introduced by Councillor Kam Kaur who, as well as summarising its key elements added that the impact of Covid-19 on performance was as yet unknown.

 

Councillor Izzi Seccombe commended the report and the work of officers.

 

Resolved:

 

That Cabinet notes the annual review and summary of

upheld complaints issued by the Local Government and Social Care

Ombudsman for the financial year 2019/20.