Issue - meetings

Healthwatch Annual Review

Meeting: 15/09/2020 - Health and Wellbeing Board (Item 5)

5 Healthwatch Annual Review pdf icon PDF 48 KB

– Report for approval – Elizabeth Hancock and Chris Bain

Additional documents:


Liz Hancock and Chris Bain, Healthwatch Warwickshire’s (HWW) Chair and chief executive gave a presentation to accompany the circulated annual report for 2019-20. The presentation covered:


  • Highlights from 2019/20
    • Data on feedback from the public, advice/information enquiries and a 50% increase in online activity
    • Six reports published and two standing conferences on patient voice had been held
    • Surveys and engagement work
  • Changing the way we work
    • Home working and virtual meetings
    • Telephone responses and web enquiries restored within a few days
    • Daily online updates
    • Engagement strategy implemented
    • Public engagement / outreach virtually
    • Surveys and projects launched
  • Covid-19 survey highlights -
    • A breakdown of the 1103 responses with mental health being mentioned by 839 respondents
  • What are people saying?
    • Examples of the areas of enquiry HWW has received and areas of concern
  • Future priorities
    • New models of engagement and enter & view
    • Mental health
    • Rights access project
    • Future projects


Questions and comments were invited, with responses provided as indicated:


  • Discussion about the rights access project and the organisations HWW were working with. Chris Bain confirmed this was a joint project working with hostels and other partners. Further work was looking at the experiences of homeless people during the pandemic, the additional services delivered including temporary housing and the need to review the conclusions of the project. The additional help for homeless people was recognised as a successful aspect of Covid-19 response.
  • Ensuring the patient voice was heard as part of the integrated care system (ICS) was raised by Sir Chris Ham. Nigel Minns would be taking the lead on this area. There was a wish to ensure the patient voice was heard at all levels and the help of HWW was sought to ensure this happened.
  • The Chair asked for the HWW survey results to be shared for comparison to other surveys.


That the Board receives and notes Healthwatch Warwickshire’s annual report for 2019/20.