Issue - meetings

Outline of NHS Services

Meeting: 30/06/2021 - Adult Social Care and Health Overview and Scrutiny Committee (Item 6)

Outline of NHS Services

To complement the above item, this is a high-level presentation by the Coventry and Warwickshire Clinical Commissioning Group (CCG) on the NHS services commissioned and provided in Warwickshire.

Additional documents:


Dr Sarah Raistrick, Chair of the Coventry and Warwickshire Clinical Commissioning Group (CWCCG) was welcomed to the meeting. She gave a presentation explaining the roles of the NHS and services delivered in Coventry and Warwickshire. The presentation covered the following areas:


  • Integrated Care in Coventry and Warwickshire
  • Health and care services
  • Our role as a clinical commissioner – plan, determine & prioritise, purchase and monitor
  • Coventry and Warwickshire Health System
  • What happens at place and system, a graphic on primary care networks, place and system
  • How we can work together – the ways the committee could receive information to undertake its scrutiny role
  • The next steps for health and care in Coventry and Warwickshire
  • Why become an ICS?
  • Our Vision
  • What does this mean for clinical commissioning?
  • Next steps for ICS


The Chair thanked Sarah Raistrick for the comprehensive presentation and noted that the ICS would feature on the committee’s future work programme. She invited questions and comments from the committee:


  • Concerns were raised about GP service delivery. Councillor Redford had received complaints about the lack of face to face services, telephone waiting times and the amount of personal information being required by receptionists. There had been an increase in demand for GP services, challenges in getting appointments, frustration and it was especially so for those with mental health conditions. An assurance was sought on service resumption.
  • The Chair added that a revisit of the focused task and finish group (TFG) on GP Services would be proposed under the work programme.
  • Sarah Raistrick acknowledged these points which were raised to varying degrees across the area. She explained that the information being sought by receptionists was to ensure each patient was referred to the correct part of the practice, as not all required the GP to respond.
  • In terms of the ‘return to normal’, there was a push under the NHS long term plan to offer digital and remote services using technology. This approach was preferred by some patients. Others preferred face to face appointments and the CCG was working with GPs to ensure capacity to offer this.
  • An apology was provided on the example of a patient having to call over 200 times to join a call queue, which was not acceptable. The CCG would like to work with the committee and the public on finding solutions to such issues, to make suggestions to those providing the services. GPs were working very hard, with increasing requests for appointments. A range of other clinical staff were collocated at practices to assist. Another area discussed was liaison with patients via participation groups and Healthwatch.
  • Councillor Matecki asked about contact information for NHS services and the process for escalation of queries to enable councillors to assist. Sarah Raistrick offered to work with Nigel Minns on a combined NHS/council contact list. 
  • Chris Bain of HWW also offered to be a conduit for councillor enquiries, referring to the recent briefing note he’d supplied. He was pleased to see that ICS would have statutory powers, unlike the  ...  view the full minutes text for item 6