Dr Sarah Raistrick, Chair of the Coventry and
Warwickshire Clinical Commissioning Group (CWCCG) was welcomed to
the meeting. She gave a presentation explaining the roles of the
NHS and services delivered in Coventry and Warwickshire. The
presentation covered the following areas:
- Integrated Care in Coventry and
- Health and care services
- Our role as a clinical commissioner
– plan, determine & prioritise, purchase and monitor
- Coventry and Warwickshire Health
- What happens at place and system, a
graphic on primary care networks, place and system
- How we can work together – the
ways the committee could receive information to undertake its
- The next steps for health and care
in Coventry and Warwickshire
- Why become an ICS?
- Our Vision
- What does this mean for clinical
- Next steps for ICS
The Chair thanked
Sarah Raistrick for the comprehensive presentation and noted that
the ICS would feature on the committee’s future work
programme. She invited questions and comments from the
- Concerns were
raised about GP service delivery. Councillor Redford had received
complaints about the lack of face to face services, telephone
waiting times and the amount of personal information being required
by receptionists. There had been an increase in demand for GP
services, challenges in getting appointments, frustration and it
was especially so for those with mental health conditions. An
assurance was sought on service resumption.
- The Chair added
that a revisit of the focused task and finish group (TFG) on GP
Services would be proposed under the work programme.
- Sarah Raistrick
acknowledged these points which were raised to varying degrees
across the area. She explained that the information being sought by
receptionists was to ensure each patient was referred to the
correct part of the practice, as not all required the GP to
- In terms of the
‘return to normal’, there was a push under the NHS long
term plan to offer digital and remote services using technology.
This approach was preferred by some patients. Others preferred face
to face appointments and the CCG was working with GPs to ensure
capacity to offer this.
- An apology was
provided on the example of a patient having to call over 200 times
to join a call queue, which was not acceptable. The CCG would like
to work with the committee and the public on finding solutions to
such issues, to make suggestions to those providing the services.
GPs were working very hard, with increasing requests for
appointments. A range of other clinical staff were collocated at
practices to assist. Another area discussed was liaison with
patients via participation groups and Healthwatch.
Matecki asked about contact information for NHS services and the
process for escalation of queries to enable councillors to assist.
Sarah Raistrick offered to work with Nigel Minns on a combined
NHS/council contact list.
- Chris Bain of HWW
also offered to be a conduit for councillor enquiries, referring to
the recent briefing note he’d supplied. He was pleased to see
that ICS would have statutory powers, unlike the ...
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