A copy of the WMAS draft Quality Account for
2021-22 had been circulated and the Committee was invited to submit
questions and comments. Pippa Wall took members through the document, which was
accompanied by a presentation of the key areas:
- Update on 2021/22 priorities for:
- Cardiac arrest management
- Maternity care
- Reduction in the volume of patient
harm incidents
- Learning from patient feedback
- Priorities for 2022/23 for:
- Integrated urgent and emergency care
clinical governance
- Maternity
- Mental health
- Utilisation of alternative pathways
including urgent community response
- Taking action on last year’s
comments
- The recent engagement exercise on
the draft quality account
The following points were raised, with
responses provided as indicated:
- The report made reference to the
Commonwealth Games and the 400 frontline staff being deployed to
work on the games. There were strong concerns that ‘business
as usual’ would not be maintained. Data was sought on what
proportion of WMAS staff this involved.
Pippa Wall gave an undertaking to provide this information
including why 400 staff were required
and what the expected impact would be, together with the cover
arrangements. It did sound a significant number and she outlined
the reasons for this, including the scale of events, multiple
locations and the length of cover needed each day. WMAS would be
challenged if it didn’t provide resources. The Chair also
asked who was funding the service to the Commonwealth Games. A
formal response would be provided.
- A series of questions and points
were submitted about the incomplete nature of the QA document, with
a number of examples quoted. The member felt it would have been
better to defer this item until the full report was
available.
- Reference to the accompanying
presentation. Earlier in the meeting there was discussion about the
serious challenges in providing a responsive service for patients,
which had not been included in the presentation. WMAS had attended
the Committee in November to provide a performance update and at
that time described the situation as a crisis. Again, the report
made no reference to this, focussing on other areas, such as
safeguarding and body cameras. For the public the key issue was a
responsive service.
- Pippa Wall responded reminding of
the statutory nature of this report which had to be approved and
published by June. There was a duty to seek comments from a range
of stakeholders and a number of timing constraints with
availability of information, such things as avoiding council
elections and the requirements for sign-off before publication. The
Chair added that this was a draft report. She agreed with the
points made about the key issue for patients being a responsive
service and questioned the value of producing such QA reports
instead of addressing the current service challenges. Pippa Wall
confirmed that large sections of the report were mandated. Most
people would be concerned about response times, whilst others had
raised staff wellbeing and safety.
- Chris Bain noted that all service
providers were required to produce these QA documents and he
questioned what added value they provided. He clarified some
wording in the document which should refer to people who were
‘seldom heard’ rather than ‘hard to reach’.
This would be updated. He welcomed the forward objective around
mental health, but less so the link to the NHS plan. This should
not become an objective but may be a means to achieving objectives
and should be distinguished. The point was noted. Finally, the
objective of tackling inequalities was raised. This may mean
different things to different people.
- Councillor Bell noted that none of
the targets included any data. This should state the current and
target performance to enable measurement. From the previous session she referred to the low
chance of a patient surviving a cardiac arrest. Even if the target
was to improve survival chances by just 1% it would give some
reassurance. There was ongoing work on
ambulance services which would be discussed by the Health and
Wellbeing Board (HWBB) with a view to formulating an action plan
for improvement. It was a systemic issue which needed joint work to
address it.
- A comment that the comparison of the
WMAS performance being better than many other areas was sightly
irritating. Councillors were concerned about services for
Warwickshire patients.
- Further information was provided
about the first responders who were volunteers and the urgent
community response, which was a national directive. Further
clarification would be provided after the meeting.
- The Chair commented that there was a
need to involve the key personnel of all organisations, to agree a
strategy and direction of travel, to address the reported concerns
and focussing on manageable areas at one time. A need to focus
collectively on patient outcomes was the critical aspect. She spoke
about survival rates which were lower than those in other European
countries and feared that this would worsen further. There was an
opportunity to shape things for the future through a joint
discussion. It was hoped that this would be progressed by the
HWBB.
In closing the debate, the Chair thanked Pippa
Wall for her attendance for both items.
Resolved
That the Committee notes the WMAS draft
Quality Account for 2021-22 and responds as outlined above.