Issue details

Approval of remedy for Ombudsman complaint

To approve a payment to Ms X and her parents, Mr and Mrs B, in recognition of a fault in the care provided to Ms X, the initial response to her by the care provider and in the follow up and communication with Mr and Mrs B. The provider has taken action to the Council’s satisfaction to address the problems highlighted by the complaint and the Ombudsman supports the Council’s decision that care centre can provide appropriate and safe respite care to Ms X. The payment is to recognise the distress to Ms X and to Mr and Mrs B and to reflect the loss of respite care while the incident was being investigated.

Decision type: Key

Decision status: Recommendations Approved

Notice of proposed decision first published: 09/01/2020

Anticipated restriction: Fully exempt  - View reasons

Decision due: 4 Feb 2020 by Regulatory Committee

Lead director: Executive Director for Resources

Department: Resources Directorate

Contact: Helen Barnsley, Senior Democratic Services Officer Email: helenbarnsley@warwickshire.gov.uk, Alison Hallworth, Senior Solicitor Email: alisonhallworth@warwickshire.gov.uk.

Agenda items

Documents

  • Approval of remedy for Ombudsman complaint