Issue details

Customer Feedback overview report 2019/20.

Details and analysis of all feedback received by WCC during 2019/20 and 2020/21.

Decision type: Non-key

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 29/03/2021

Decision due: 15 Sep 2021 by Resources and Fire & Rescue Overview and Scrutiny Committee

Lead member: Portfolio Holder for Customer & Transformation

Lead director: Executive Director for Resources

Department: Resources Directorate

Contact: Maureen Oakes, Customer Service Manager Email:

Agenda items


  • Customer Feedback overview report 2019/20.